LANE4 - Premium Mobility Service for Better Possibilities

LANE4 Service Terms and Conditions

LANE4 Service Terms and Conditions

Article 1 (Purpose)

These terms and conditions aim to establish the rights, duties, and responsibilities of LANE4Company, hereinafter referred to as "the Company," and its members in relation to the use of the LANE4 Service, hereinafter referred to as "the Service," and to regulate other necessary matters.

Article 2 (Definition of Terms)

The definitions of the terms used in these terms and conditions are as follows:

1. "Service" refers to the collective term for the platform transportation subscription service and platform transportation reservation service provided by the Company through the brand and platform “LANE4.” Specifically, the platform transportation subscription service (A) is a monthly transport service offered based on pre-generated ride subscription schedule information, considering the member's boarding zone, desired vehicle type, subscription period, boarding days, boarding time, departure, and destination information. The platform transportation reservation service (B) implies a service where the member reserves a vehicle from the desired departure point to a destination using various wired and wireless devices or programs, such as mobile phones and portable terminals, and the Company accepts the reservation information to provide the transportation service.

2. “Member” means a customer who agrees to these terms and conditions and registers as a member on the service platform to use the services provided by the Company.

3. "Platform" refers to an application developed by the Company to provide services to members.

4. “Charter Fee” refers to a fee that encompasses the cost of reserving and using a vehicle for a particular time period within a set time and distance (km).

5. "Additional Fee" means a collective term for fees incurred during the journey from the requested departure point to the destination, including (i) toll fees, (ii) parking fees, and (iii) other charges (such as waiting time exceeding when booking a return trip, exceeding the defined time/distance in time charter, etc.).

6. "Optional Service Fee" refers to the charges imposed for additional services and goods provided by the Company.

7. "Subscription Service Fee" collectively refers to fees incurred when a member pays a monthly or regular subscription fee to rent a vehicle and receive driving services via a driver, including fees arising from the selection of additional services.

8. “Automatic Payment” means that future charges are automatically billed without separate authentication each time after the member initially enters payment information.

9. “Non-member Reservation and Payment” denotes a process where a non-member can reserve and pay for services without registering as a member on the service platform.

10. Terms not defined in this Article are subject to the other articles of these terms and conditions, relevant legislation, and general commercial practices.

Article 3 (Application of Terms and Conditions)

1. These terms and conditions apply to platform transportation subscription services and reservation services concluded between the Company and members, as well as to any related tasks.

2. These terms and conditions shall not apply in the case of conflict with related laws.

3. Matters not stipulated in these terms and conditions shall be governed by the Passenger Automobile Transport Business Act, the Commercial Act, and other relevant laws and regulations or general practices.

Article 4 (Effect and Amendment of Terms and Conditions)

1. These terms and conditions shall be effective for all members who wish to use the service.

2. The Company shall post the contents of these terms and conditions on the platform screen or announce to members via pop-ups on the company website or other appropriate methods to ensure that members can easily become aware of them.

3. Should the Company deem it necessary, it may amend these terms and conditions. In case of any changes, the Company will announce them in the same method as Article 2, stating the effective date and reason for changes, at least 7 days prior to the application date. However, if the changes are disadvantageous to the members or involve significant changes to the terms, the Company will announce them 14 days before the effective date and notify members individually through email, SMS, app push, etc. If individual notification is difficult due to non-submission or non-correction of a member's contact information, such notice as in this paragraph shall be deemed as individual notification.

4. Should the Company announce or notify of amended terms as per the previous paragraph and state that if the member does not express refusal by the effective date of the changes, consent to the changes is assumed, and the member does not explicitly express refusal, then it is understood that the member has agreed to the amended terms.

5. If a member does not agree to the amended terms, they may discontinue the use of the service and terminate the usage contract.

Article 5 (Interpretation of Terms and Conditions)

1. The Company may set forth detailed usage guidelines and policies for the service, and in the event of any conflict with these terms and conditions, the latter shall prevail.

2. Matters not specified in these terms and conditions will be subject to the Passenger Automobile Transport Business Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (hereinafter referred to as "Information Communications Network Act"), the Act on Protection and Use of Location Information (hereinafter referred to as "Location Information Act"), the Telecommunications Basic Act, the Telecommunications Business Act, and other related laws and regulations, as well as detailed usage guidelines for services set by the Company.

Article 6 (Details of the Service)

1. The services provided by the Company include the following:

a) Platform transportation subscription service based on pre-generated ride subscription schedule information considering member's boarding zone, desired vehicle type, subscription period, boarding days, boarding time, departure, and destination information.

b) Platform transportation reservation service based on member's current location or set boarding time, departure/destination information.

2. The Company shall notify the contents of the platform transportation subscription service and platform transportation reservation service to members through SMS/KakaoTalk, platform APP push, etc. The content of this notification serves as the issuance of a boarding pass.

3. In addition to the aforementioned services, the Company may provide other location-based services and selection services.

Article 7 (Service Use Agreement)

1. The use contract of the platform transportation subscription service and the reservation service is concluded when an individual wishing to use the transportation services on the LANE4 platform agrees to these terms and conditions, proceeds with the registration process, and finalizes a contract for the platform transportation subscription service, or when the Company accepts the member's service reservation through the platform. In this case, the Company must safely transport the member to their destination.

However, for other services provided by the Company, aside from the platform transportation subscription and reservation services, a contract is concluded when a member agrees to these terms and conditions, completes the registration process, and the Company accepts this.

2. The Company may require personal identification verification processes (hereinafter referred to as "identity verification procedures"), including mobile terminal identification information of the person who wishes to use the services to verify their identity. In such cases, the person wishing to join the service and use it must complete the registration procedures, including undergoing the required authentication.

3. The Company is not responsible for any disadvantages or other damages arising from a third party performing the identification procedure in the member’s name due to the member's negligence, or if the member performs authentication using someone else’s identity.

4. Members must provide complete information that is true and current at the time of registration ("registration information") when registering for service use.

5. Members must promptly update any changes to their registration information. If the registration information provided and updated by the member is inaccurate, the Company may restrict or suspend the use of the service.

Article 8 (Reservation of Acceptance and Restriction of Service Use)

1. For applications for membership pursuant to Article 5, the Company shall, in principle, accept the use of services. However, the Company may reserve acceptance or refuse the application in the following cases until the reason for the reservation is resolved:
(i) If the application is made falsely during member registration using someone else's identity or without the permission of the mobile phone contract holder;
(ii) If the person has been previously disqualified as a member under these terms and conditions, except where they have obtained the Company's re-admission consent;
(iii) If technical provision of the service is impossible;
(iv) Omitting or misstating required registration items in the membership application form; (v) If the prescribed certification procedures set up by the Company are not completed;
(vi) If a child under the age of 14 applies for the service;
(vii) If the applicant has been disqualified as a member, except for those whose disqualification occurred more than one year prior and who obtained the Company's consent for re-admission;
(viii) If a member who has been subject to sanctions such as service suspension from the Company voluntarily terminates the service agreement during the sanction period and re-applies;
(ix) If the application is made with the purpose of disrupting public peace and order or morals;
(x) If other requirements for application set by the Company are not met, or the application turns out to be illegal or unjust, or the Company cannot accept due to reasons attributable to the member.

2. If the Company reserves or refuses the member's application in accordance with paragraph 1, they will post on the service screen or notify the applicant of the reasons for reservation of acceptance, possible timings for acceptance, additional information requested for acceptance, and other matters related to reservation or rejection through SMS, app push, etc.

3. The Company, for quality enhancement or other necessary reasons, may differentiate service use time, frequency, menu options, and other necessary matters for members by grades and apply differential access to usage.

Article 9 (Service Use Fees, etc.)

1. The use fees for the transportation services consist of the charter fee; additional fees (tolls, actual expenses, overtime/distance overs), and optional service fees (vehicle type, product). Each service fee is categorized into time-specific charter service fee, golf charter service fee, airport transfer service fee, and subscription service fee.

2. The transportation service fees mentioned in the above paragraph are prepaid or postpaid through automatic billing using the credit card information registered by the member at the time determined by the company.

3. Within the platform, fees are billed at the point the company accepts the member's reservation, calculated based on the specified route and charter duration (booking time).

4. If a driver has arrived at the departure location designated by the member and has notified the member of the arrival, but the member neither boards within the designated time-frame without prior notice nor cancels the contract, the cancellation fee specified on the LANE4 service page or in Article 15 can be charged to the member.

5. If there are unpaid expenses related to the service, damages, or other debts to the company, the member's service use may be suspended until the debts are settled. If these debts are not settled within a specified period, the member’s rights could be revoked, based on the company's terms and conditions and usage policy.

6. If a member fails to comply with these terms and conditions, the company reserves the right to terminate the agreement, besides imposing charges for damages and various fees in accordance with these terms and the usage policy.

7. If members' debts to the company related to unpaid expenses or damages do not settle, the company may take legal action for debt recovery, including precautionary measures, filing a principal lawsuit, and initiating forced execution procedures.

8. Matters related to the collection or refund of service fees shall follow these terms. However, after automated payment, the company can cancel or partially cancel the billing amount if a refund is needed.

Article 10 (Service Cancellation, etc.)

1. If a member cancels their reservation prior to the arrival of the dispatched LANE4 driver (professional driver and service provider responsible for operation) to the requested departure point on the day of use, cancellation fees are incurred as follows:

(i) For services with completed dispatch (time-specific charter, golf charter, airport transfer), the cancellation fee varies depending on the timing of the reservation cancellation. (Cancellation fees are charged via the payment method registered by the member.)

(ii) For the subscribed transportation service with completed dispatch, the cancellation fee differs depending on the timing of the boarding cancellation. (Cancellation fees are accumulated and billed at the time of subscription renewal or termination.)

*For members or non-members who have pre-paid the estimated fares for time-specific charter, golf charter, or airport transfer reservations, a full refund is issued, and the refund (approval cancellation) duration may vary by credit card company.

*For the airport transfer service, in case of a flight delay, waiting up to 2 hours is possible, and the waiting costs for round-trip service fees are equally applied.

Subscription Service Cancellation (Fixed Reservation Call)

- Cancellation Limit: Cancellations are possible within 10% of the total number of monthly subscription boardings.
- 3 hours before departure: No cancellation fee
- 3 hours to 1 hour before departure: A cancellation fee of KRW 10,000 is charged, with cumulative billing at the time of contract renewal or termination.
- 1 hour before to after departure time: A cancellation fee of KRW 20,000 is charged, with cumulative billing at contract renewal or settlement time.

- Time-specific Charter Service Cancellation

- Up to the day before departure by 18:00: Full refund of the pre-paid fare, no cancellation fee.
- From 18:00 to midnight the day before departure: 50% of the pre-paid fare.
- 3 hours before departure on the day of boarding: 80% of the pre-paid fare.
- Within 3 hours of departure on the day of boarding: 100% of the pre-paid fare.

Golf Charter Service Cancellation:

- Up to the previous day by 6:00 PM: Full refund of pre-paid fee, no cancellation fee.
- From 6:00 PM to midnight on the previous day: 50% of the pre-paid fee.
- Up to 3 hours before boarding on the day of: 80% of the pre-paid fee.
- Within 3 hours of boarding on the day of: 100% of the pre-paid fee.
* However, if it is confirmed that the round cannot be played due to circumstances at least 1 hour before boarding on the day of, a 50% refund of the pre-paid fee is possible; thereafter, no refund is available (100% of pre-paid fee is charged).

Airport Transfer Service Cancellation:

* However, if the flight is confirmed as canceled at least 1 hour before boarding on the day of, a 50% refund of the pre-paid fee is possible; thereafter, no refund is available (100% of pre-paid fee is charged).

2. Cancellation and No-show after Driver's Arrival at the Departure Point:

If the LANE4 driver has arrived at the departure location requested by the member and notified the member of their arrival via phone call, SMS, App Push, etc., yet the member fails to board without prior notice or cancels the contract, the member will be charged a previously notified penalty fee.

- Subscription service: Cumulative no-boarding fee (20,000 KRW), charged cumulatively at the time of contract renewal or termination.
- Time-specific/Golf charter service: 100% of the pre-paid fee.
- Airport transfer service: 100% of the pre-paid fee (Automatic cancellation due to No-show).

3. If the company cancels the dispatch for company reasons, it will explain the reasons to the member and will not charge the full service fee.

4. If the service cannot be used normally due to a system error or other reasons beyond the member's fault, the company may refund all or part of the service fee and cancellation fee.

Cancellation upon Member's Request Due to Delay:
- Within 1-10 minutes of the departure time: Full refund of the pre-paid fee.
- Beyond 10 minutes after the departure time: Full refund of the pre-paid fee, plus compensation (coupon of 10,000 KRW).

Cancellation Due to Driver's Inability to Operate:
- Full refund of the pre-paid fee, plus compensation (coupon of 10,000 KRW).

Interruption of operation due to a breakdown/accident:
- Full refund of the pre-paid fee, plus compensation (coupon of 10,000 KRW).

5. In the case of a refund, the company will proceed with the refund using the same method of payment made by the member. If a refund using the same method is not possible, the company will refund using another method, such as cash.

6. For corporate (group) members, penalty and fee policies may be adjusted according to a separate contract.

Article 11 (Coupons)

1. The company may sell or provide coupons to members that allow for a certain amount or a certain percentage off the service fees, in accordance with the company's service policy. These coupons can be either paid or free of charge.

2. Matters concerning the granting and use of coupons shall follow the usage policy set by the company. The company will inform members of these through the platform or company website.

3. Coupons can be used within the specified usage period and cannot be reissued once expired.

4. Members are prohibited from lending, transferring, or selling coupons except for using the option to gift them to others as allowed.

5. The company has the right to search for a member's coupons at any time and can make arbitrary corrections if the member's overall performance is incorrect. Additionally, if a member violates these terms and the usage policy, or accumulates coupons through improper or unfair means, the company may suspend the member's service and cancel the accumulated coupons.

6. Paid coupons expire in accordance with the commercial statute of limitations if not used or requested for a refund within 5 years from the date of purchase.

7. Unused complimentary coupons will be deleted and become unusable if a member withdraws from the service or the service agreement is terminated. Deleted complimentary coupons will not be restored even if the member re-registers. However, if a member requests a refund for unused paid coupons due to withdrawal from the service or termination of the agreement, the company shall process a refund for the paid coupons.

8. The company processes refund requests for unused paid coupons as follows:

(i) Within 3 months of purchase of the paid coupon: 100% refund of the purchase amount.

(ii) After 3 months and up to 5 years from the purchase date: 90% refund of the purchase amount.

Article 12 (Company's Obligations – Transportation Liability and Others)

1. The company has the following transportation responsibilities towards the member:

(i) The company's responsibility starts upon departure from the place of origin and ends upon arrival at the destination.

(ii) If the transportation service cannot be completed due to a breakdown or traffic accident caused by the company's fault, the company cannot charge a fee and must compensate the member for any damages incurred.

(iii) If a member suffers bodily injury or property damage due to the company's intent or negligence, the company must compensate for those damages.

(iv) In the event a member sustains severe or critical injuries or death due to a traffic accident during a transportation service, the company must immediately take emergency measures.

(v) On request by the member, the company must provide a receipt for the service fee. The receipt is provided through an electronic method via the platform.

(vi) The company must safely transport the member's hand luggage and carry-on baggage and take measures to deliver it to the passenger if any items are found lost.

2. The company will not disclose or distribute members' personal or location information (collectively referred to as "personal information, etc.") obtained in relation to the service provision to third parties without the individual's consent. However, this does not apply if legally required for investigative purposes or other lawful procedures required by the concerned authorities under relevant laws and regulations.

3. The company may use the entirety or part of the members' personal information, without prior consent, to generate anonymous statistical data that cannot distinguish specific member information and can use it for work purposes, including transmitting cookies to the member's mobile terminal. Members can refuse or change settings to receive alerts for cookie reception, but this may change the service use without the company's fault due to changing the cookie settings.

4. When a complaint related to the service from a member is received, the company shall address it promptly. If prompt handling is difficult, the company will post the reason and processing schedule on the service screen or notify the member through email, SMS, App Push, etc.

5. The company is responsible only for damages caused to the member due to the company's intentional or negligent acts, and the extent of the liability is limited to ordinary damages.

6. The company complies with laws and regulations related to the operation and maintenance of the service, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, Location Information Protection Act, Telecommunications Secret Protection Act, Telecommunications Business Act, etc.

Article 13 (Member's Obligations)

1. Members shall not engage in the following behaviors while inside the vehicle receiving transportation services:

(i) Drinking alcohol, loud and rowdy behavior, or actions that disrupt public order and morals.

(ii) Recklessly throwing objects out of the car.

(iii) Opening or closing doors while the vehicle is in motion, smoking.

(iv) Insulting or acting violently towards the service driver.

(v) Any action that hinders safe driving.

(vi) Other behaviors that do not comply with controls to ensure the safety of members or to maintain order in the car.

2. Members shall not request the transportation of carry-on items or luggage in the following cases, and the company may refuse service provision:

(i) If the passenger has a legally notifiable infectious disease.

(ii) In the case of requesting transportation of explosive, caustic, flammable, or other hazardous materials.

(iii) Requesting transportation of corpses or animals, except for assistance dogs for the disabled or pets in dedicated carriers.

(iv) Requesting the transportation of items that are unclean, have a bad odor, or otherwise hinder the transportation of passengers.

(v) In cases where the transportation of items might endanger safety or is likely to damage the vehicle.

(vi) Actions that cause damage or contamination to the inside/outside of the vehicle.

3. During the membership period, members shall not:

(i) Submit false information, misuse third-party information, or perform identifications like "SMS Authentication" or "Credit Card Authentication" without the mobile phone owner's permission.

(ii) Reproduce or commercially exploit information obtained through the company's service info without prior consent.

(iii) Register or spread computer viruses that disrupt or destroy service equipment and information.

(iv) Collect, store, or disclose other members' personal information.

(v) Repeatedly make reservations and cancels without intent to use, thus disrupting the provision of the company's services.

(vi) Act or demand anything that contravenes the basic service policy (specific vehicle/driver dispatching, motorcade, demanding waiting longer than the regulation, etc.).

(vii) Any other illegal or unjust actions.

4. Members must comply with the laws, provisions of these terms, instructions for use, attention notices posted in individual services, and notices informed by the company.

5. If a member commits acts mentioned in clauses 1, 2, and 3, the company can restrict use of all or part of the transportation service, terminate the transportation service contract, and take measures to claim damages in case of loss to the company.

6. If the company takes measures according to clause 5, it will notify the member in advance through service postings, email, SMS, or App Push, and in cases where communication with the member is interrupted or it requires urgency, the company may act first and notify afterward.

7. Members have the right to argue against the company's measures provided in clause 5.

8. Even if the company terminates the service contract with a member according to clause 5, the terms hereof shall still apply to contracts already concluded before termination.

9. If the service contract is terminated as provided in clause 5, the company may cancel transactions related to the member without additional notice, and if the member has paid for services by credit card, the company may cancel the credit card sales.

10. If the service contract is terminated as per clause 5, the company may refuse re-application for service use by the member.

11. Members must provide accurate and complete current factual information ("registration information") when registering for service use.

12. If there are changes to registration information, members must update immediately to ensure smooth service delivery.

Article 14 (Notifications to Members)

1. When notifying members, the company may post on the mobile application or website, or notify through SMS, App Push, etc.

2. For notices to an unspecified majority of members, the company may use service message boards and other means.

Article 15 (Obligations and Responsibilities for Account Management)

1. Members must thoroughly manage their accounts. The company is not responsible for any outcomes arising due to members' negligence or unauthorized use unless there is fault on the part of the company.

2. Members must not allow third parties to use their accounts and must notify the company immediately upon becoming aware that their account has been stolen or used by a third party.

Article 16 (Changes and Protection of Personal Information)

1. If any of the details provided by the member at the time of application have changed, the member must promptly update the information to the latest details. However, modifications to certain pieces of information stipulated by the company may only be made with the company's approval.

2. The member bears the responsibility for any damages resulting from unmodified information, and the company is not held liable unless there is a fault on its part.

3. The company will not use the member's information for purposes other than providing the service, nor will it disclose it to third parties without the member's consent, except in the following cases:

(i) Providing necessary minimal member information (e.g., name, contact details, etc.) to sellers for the execution of a contract regarding service provision, such as providing transaction details or settlement history.

(ii) When the use of the member's personal information and provision to third parties is permitted under legal regulations.

4. The company strives to protect the member's personal information, including registration information, as mandated by applicable laws. The protection of the member's personal information complies with relevant legal provisions and the company's personal information processing policy.

5. Principally, the company handles and manages the collected personal information itself; however, if necessary, the company may outsource all or part of this task to a third party selected by the company with the consent or notice to the member.

Article 17 (Contract Termination and Usage Restrictions)

1. Members may terminate their service agreement under the following conditions:

(i) Members may terminate the service agreement at any time via the platform by proceeding with the membership withdrawal. However, members wishing to cancel a platform transportation subscription service must notify the company at least 10 days in advance.

(ii) The company is not responsible for issues arising from a member's withdrawal as long as there is no fault on the company's part, and any additional benefits provided based on the service agreement end upon the termination of the agreement.

2. The company may immediately terminate the service agreement or suspend services if a member fails to fulfill the obligations specified in Article 12.

3. Even after the service agreement is made, if there are restrictions on a member's eligibility, the company may limit their use of the service.

4. For members who have had no service usage history for 3 months after registration, the company may terminate the agreement after informing and inquiring about the member's intention to use the service within a set period.

5. Members have the right to object to the company's actions specified in clauses 2 to 4 according to the company's established procedures. 6. Should the company deem a member's objection made under clause 5 to be valid, the company will promptly resume the use of the service.

Article 18 (Prohibition of Transfer)

Members cannot transfer, gift, or provide their rights to use the service or their contractual position as collateral to others.

Article 19 (Compensation for Damages)

1. If a member violates the provisions of these terms and causes damages to the company, the member in violation must compensate the company for such damages.

2. If a member’s illegal actions or violation of these terms while using the service result in claims for damages from third parties, lawsuits, or various objections other than the member affected, such a member must indemnify the company at their own cost and compensate for any damages incurred to the company.

3. If the company's intention or negligence leads to damages for a member, the company bears the responsibility for such damages.

Article 20 (Exemptions)

1. The company is not liable for failure to perform its standard transportation duties or for any harm to the passenger, whether physical or material, due to force majeure events such as natural disasters, war, civil unrest, incidents, riots, disorders, or causes attributable to the passenger.

2. The company is not liable for any loss of potential profits expected by members through the service, nor for any damages arising from secondary information obtained via the service.

3. The company will not intervene in disputes between members or between members and third parties that arise through the mediation of the service.

4. If the provision of the service is restricted by the enforcement of laws and regulations, the company is not liable unless such restriction is due to the company's fault.

5. The company is not responsible for service restrictions that arise due to public authority.

Article 21 (Dispute Resolution and Jurisdiction)

1. In the event of a dispute arising in connection with the service use between the company and a member, both parties will negotiate in good faith to resolve the dispute.

2. Any lawsuit between the company and members shall be governed by the laws of the Republic of Korea.

3. The jurisdiction for any disputes arising between the company and members shall be determined in accordance with the Civil Procedure Act.

Addendum

These terms and conditions will take effect from January 1, 2024.