Question 1

What kind of service is LANE4?

Accepted Answer

LANE4 is a premium mobility chauffeur service. With rigorously trained professional chauffeurs and a top-tier vehicle lineup, we deliver dignified, safe and tailored mobility solutions for VIP protocol, airport pickups and corporate business travel.

Question 2

How is LANE4 different from a rental car or a taxi-hailing service?

Accepted Answer

Unlike a rental car that you have to drive yourself or a taxi that is simply a means of transport, LANE4 focuses on premium chauffeur protocol. Our vetted, directly employed professional chauffeurs provide attentive concierge service such as door service and luggage assistance, making the journey a premium experience from beginning to end.

Question 3

Which areas do you serve?

Accepted Answer

With our head office in Gangnam, Seoul and a branch in Incheon, you can book and ride smoothly across the entire Seoul metropolitan area (Seoul, Gyeonggi and Incheon). With an advance reservation we also cover effectively nationwide pickup and drop-off, including long-distance business trips and transfers from the metropolitan area to golf courses or other regions.

Question 4

Do you offer dedicated executive vehicles or recurring subscription contracts (B2B)?

Accepted Answer

Yes. We work with many large corporations and global partners, and offer flexible monthly or annual customized subscription and partnership contracts tailored to each company's needs and budget, covering executive commuting vehicles, regular business shuttles and corporate event (MICE) chauffeur protocol.

Question 5

Can I use the service for destinations outside Seoul, Incheon and Gyeonggi, or for trips to other regions?

Accepted Answer

Yes. With our head office in Gangnam, Seoul and a branch in Incheon we cover the entire metropolitan area, and with an advance reservation we will take you safely to any destination you wish, including golf course transfers and long-distance business trips anywhere in the country.

Question 6

How do I make a reservation?

Accepted Answer

You can book easily through the LANE4 web or app on your smartphone by entering your pickup point, destination and schedule. A dedicated web app environment is available for corporate clients, allowing more systematic booking and management. For customized itineraries such as recurring contracts, large van charters (Solati and similar) or multiple stopovers, contact us through the website or our customer center (1670-1527) and a dedicated concierge will assist you.

Question 7

How is the fare calculated?

Accepted Answer

The fare is confirmed in advance by our system based on the vehicle class you select (premium sedan, large van and so on) and the service type (one-way transfer, airport pickup, hourly charter and so on). Tolls and fuel costs are included in the quoted fare as standard, and a separate customized quote is provided for subscriptions and corporate contracts.

Question 8

Can I book a pickup or drop-off at Incheon or Gimpo Airport?

Accepted Answer

Yes, this is one of LANE4's signature services. We provide flawless meet-and-greet service timed to your flight, and take care of everything from heavy luggage to a comfortable ride to your destination. It is the ideal solution for VIP buyers arriving from overseas and for families traveling together.

Question 9

What are the fees for changing or cancelling a reservation?

Accepted Answer

Because a premium service confirms a dedicated vehicle and a chauffeur's schedule for you in advance, cancelling after the stipulated deadline may incur a fee. For airport one-way service and hourly charter or one-way service, cancellation is possible until a chauffeur is assigned, subject to policy. Please check the cancellation terms provided at the time of booking for details.

Question 10

What vehicles are dispatched and how much luggage can they carry?

Accepted Answer

We operate top-class sedans befitting VIP protocol (Genesis G90, G80 and similar) and premium large vans suited to larger groups and more luggage (Hyundai Solati, Staria Lounge and similar). A sedan typically holds up to three golf bags or two 28-inch large suitcases, while a large van comfortably carries luggage for every passenger on board.

Question 11

What happens if my flight or train is delayed?

Accepted Answer

LANE4 monitors real-time operating information using the flight details entered at the time of booking. If your arrival is delayed by bad weather or other reasons, your assigned chauffeur flexibly adjusts the schedule to your actual arrival time, so you can travel with peace of mind and no concern about extra waiting charges.

Question 12

If I arrive later than the scheduled pickup time, will the chauffeur wait?

Accepted Answer

Yes. We provide complimentary waiting time so that you never have to rush. For city pickups we wait 15 to 30 minutes as standard, and for airport pickups we wait on site for up to 60 to 90 minutes from the moment your flight actually lands. (A fee may be added if the complimentary waiting time is exceeded.)

Question 13

Can I bring a pet on board or rent a child car seat?

Accepted Answer

To keep the cabin comfortable for every passenger, pets may board only while inside a travel carrier (crate). If you are traveling with an infant or toddler, let us know at the reservation stage and we will dispatch the vehicle with a safe child car seat installed.

FAQ

Frequently Asked Questions